FAQs

The Foodie Hamper is the simplest option: choose your budget, add any notes about the recipient's tastes, and the team puts together a hamper of popular products to suit. It's ideal for anyone who isn't sure exactly what to pick.

Build Your Own works the other way round: choose a hamper box first (card box or a luxury wicker hamper), then browse the shop and add whichever products should go inside. It suits anyone who already knows what the recipient would love, or wants full control over the contents.

Yes. Leave a note at checkout with any preferences, likes, dislikes, or allergies, and the team will take this into account when building the hamper. For Build Your Own hampers, any special requests can also be added at checkout to help tailor the final selection.

If a chosen product becomes unavailable, it will be substituted with something similar of equal or greater value, or a refund will be offered if no suitable alternative exists.

Alongside the fully customisable hampers, there are ready-made, fixed-price gift boxes built around a theme, such as charcuterie, hot drinks, or a pamper selection. These are a quicker option for anyone who wants a beautifully put-together gift without choosing every individual item.

Yes. If there's something specific in mind, whether that's a one-off bespoke hamper or the same hamper repeated for every guest or occasion, just email basaltandoak@gmail.com and the team will be happy to talk it through and put together something that fits.

Yes. Leave a message at checkout and it will be handwritten on a card and included with the hamper, sized to fit an A5 card. No pricing is shown to the recipient on gift orders.

There isn't a standard gift wrapping service, but the team is happy to accommodate this on request; just add a note at checkout or get in touch at basaltandoak@gmail.com beforehand.

Yes. Simply enter the recipient's address as the shipping address at checkout. If several hampers are going to the same address, they can be combined into a single order; hampers going to different addresses need to be placed as separate orders.

For orders sent by Royal Mail, a specific day or time can't be guaranteed, but a note at checkout with the preferred window is always useful; the team will try to time dispatch so it arrives around then. For free local delivery within 10 miles of Ballycastle, a specific day and time can usually be arranged, so please check what's needed before ordering.

Yes. Branding such as stickers, cards, or inserts becomes cost-effective from around 40 hampers upwards, with a lead time of approximately four weeks. Get in touch to discuss corporate or bulk gifting.

The website doesn't always show the full amount of stock actually held, so a quantity limit at checkout doesn't necessarily mean more isn't available. If a corporate or bespoke order calls for higher numbers than the site allows, get in touch at basaltandoak@gmail.com. The team can check what's available, bring in extra stock where needed, and put together a custom order with a direct invoice, so there's no need to be limited by what's shown online.

For larger orders, the team may be able to source products that aren't currently stocked to meet a special request. It's always worth asking; get in touch at basaltandoak@gmail.com with what's needed.

No, there's no minimum order quantity for standard hampers.

No, neither cheese nor alcohol is currently stocked. If a hamper is being shipped to the gift-giver rather than directly to the recipient, cheese, wine or other items can always be added in by the giver before it's passed on.

No, chilled and perishable products aren't stocked. Some items do have a shorter shelf life than others, and at busier times such as Christmas, extra care is taken to make sure every date is well within a safe window before dispatch.

Many are; dietary and allergen information is included on each product listing. If it's missing from a listing, or there's anything to double-check before ordering, just get in touch at basaltandoak@gmail.com.

Yes, in many cases. Get in touch at basaltandoak@gmail.com as soon as possible with the order number and what needs to change. As long as the hamper hasn't already been built or dispatched, the team will do their best to update it.

Yes, a digital e-gift voucher is available to purchase and is delivered by email, making it a quick option for a last-minute gift or for letting someone choose exactly what they'd like.

All major debit and credit cards are accepted at checkout, along with any other payment options shown at the time of purchase.

The business isn't currently VAT registered, so no VAT is added to prices.

Delivery is currently within the UK only. Orders are welcome from customers anywhere in the world, provided the delivery address is within the UK.

Orders are dispatched within 3 working days. At checkout, First Class or Second Class delivery can be selected. Second Class typically takes 7 to 10 working days in total from order to delivery, while First Class typically takes 5 to 7 working days. These are estimates only and cannot be guaranteed.

Yes, a tracking number is provided once an order has been dispatched.

Free local delivery is available on orders over £60 within 10 miles of Ballycastle (BT54 6NL). Free local pick-up is also available from 21 Ballinlea Road, Ballycastle, BT54 6NL; orders may take 2 to 4 working days to prepare and the team will be in touch to arrange collection.

Please double check the address, including the postcode, before placing an order. If incorrect or incomplete details lead to a delay, failed delivery, or the parcel being returned, a refund can't be offered for the products or the original delivery charge, and any cost of redelivery will need to be covered separately. Getting in touch as soon as an error is spotted gives the best chance of it being corrected before dispatch.

First, check around the property, with neighbours, and at the local Post Office, as parcels are sometimes left safely or held nearby. Royal Mail doesn't classify an item as lost until 10 working days after dispatch, so it isn't possible to investigate or offer a replacement or refund before that point. If the item still hasn't turned up after this time, get in touch at basaltandoak@gmail.com with the order number.

There's a 14-day return policy from the date an item is received. Items must be unused and in their original packaging, with proof of purchase. Perishable/Food goods, custom or personalised hampers, and sealed items that can't be returned for safety reasons aren't eligible for return under this policy.

Email basaltandoak@gmail.com with the order details. Once the return is approved, instructions will be sent on how and where to send the item back; please don't send anything back before getting approval, as unapproved returns can't be accepted.

Get in touch at basaltandoak@gmail.com within 14 days of receiving the order to report the issue, and a repair, replacement, or refund will be arranged under the Consumer Rights Act 2015.

Once a return is received and inspected, approved refunds are processed to the original payment method within 10 business days. If it's been longer than 15 business days since approval, get in touch at basaltandoak@gmail.com.

Direct exchanges aren't offered. The quickest way to swap an item is to return the original for a refund and place a new order for the one wanted instead.

The great majority of what's stocked comes from independent producers, makers and artisans across Northern Ireland, from small family food businesses to individual craftspeople, with a small number of complementary products brought in to round out the range. Basalt and Oak is run by Seasons of the Glens CIC, a social enterprise, so every purchase also helps support local producers and communities across the Causeway Coast and Glens.